<h1>Concept</h1>Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!<hr><h1>Core features</h1>There are three core features of Productlane:<ul class="accent-bullets"><li>A unified support inbox for Emails, Live Chat and Slack connect channels</li><li>A public portal for your Help Center, Changelog, and Linear feedback portal</li><li>A modern widget with AI Chat, Live Chat and Changelog notifications</li></ul><hr><h1>Setup</h1><ol class="steps-list"><li><a href="http://hello.productlane.com/roadmap" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Publish portal</a>・5m The fastest way to get started with Productlane.</li><li><a href="https://productlane.com/settings/widget" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Install Widget</a>・15m Make Productlane available in your app.​</li><li><a href="https://productlane.com/settings/emails" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Setup Emailing</a> ・5m Connect your email to respond to customers. </li></ol><hr><h1>Importer</h1>We built three importer tools so you can get started as quickly as possible.<ul class="accent-bullets"><li><a href="https://productlane.com/settings/csv-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">CSV import</a> ・5m Import new conversations into Productlane.</li><li><a href="https://productlane.com/settings/productboard-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Productboard importer</a> ・5m Migrate from Productboard with one click.</li><li><a href="https://productlane.com/docs/get-started/import-your-data#1-importing-data-from-zendesk" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Zendesk importer</a> ・5m Move all conversations from Zendesk to Productlane.</li></ul>

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Set up your customer support and feedback system.

Quickstart

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Support Docs

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AI Chat

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Email Forwarding

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Productlane