Concept

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer conversations into actionable work. AI runs through the whole product: an AI Agent resolves tickets on its own, AI Copilot drafts and suggests replies for your team, and your help center keeps itself updated as your docs change. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use.

Core features

There are three core features of Productlane:

• A unified support inbox for Email, Live Chat, and Slack connect channels

• A public page for your Help Center, Changelog, and Linear feedback portal

• A widget with AI Chat, Live Chat, and Changelog notifications

Productlane AI

Productlane's AI works across the inbox and the help center, resolving tickets, drafting replies, and keeping content current:

• AI Agent resolves customer conversations before they reach your team

• AI Copilot assists agents with suggested replies while they work on a ticket

• Auto AI-Drafts generates a first-pass reply on incoming conversations

• Close-the-loop drafts drafts replies to customers once a linked Linear issue ships

• AI Help Center lets customers chat with an AI that answers from your docs

• Self-updating help center keeps articles accurate as your product changes

Essential Setup

1. Publish portal・5m
   The base for your docs, requests and changelog.

2. Install Widget・15m
   Make Productlane available in your app.​

3. Set up Emailing ・5m
   Connect your email to respond to customers.
   

Importer

These importer tools help you get started quickly.

• CSV import ・5m
  Import new conversations into Productlane.

• Help Center importer ・5m
  Migrate a markdown or CSV of your help center.

• Zendesk importer ・5m
  Move all conversations from Zendesk to Productlane.