Docs

Productlane

Get started

Inbox

Portal

Roadmap

Changelog

Support Portal

Integrations

Administration

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work—so nothing gets lost and every request finds its way into the roadmap. Powered by a sync engine that loads all data into the browser, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!<hr><h1>Setup</h1><ol class="steps-list"><li><a href="http://hello.productlane.com/roadmap" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Publish portal</a>・5m The fastest way to get started with Productlane.</li><li><a href="https://productlane.com/settings/widget" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Install Widget</a>・15m Make Productlane available in your app.​</li><li><a href="https://productlane.com/settings/emails" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Setup Emailing</a> ・5m Connect your email to respond customers. </li></ol><hr><h1>Importer</h1>We built three importer tools so you can get started as quickly as possible.<ul class="accent-bullets"><li><a href="https://productlane.com/settings/csv-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">CSV import</a> ・5m Import new feedback as CSV into Productlane.</li><li><a href="https://productlane.com/settings/productboard-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Productboard importer</a> ・5m Migrate from Productboard with one click.</li><li><a href="https://productlane.com/docs/get-started/import-your-data#1-importing-data-from-zendesk" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Zendesk importer</a> ・5m Move all conversations from Zendesk to Productlane.</li></ul>

Set up your customer support and feedback system.

Quickstart

Quickstart

Table of Contents