
If you’re directly communicating with your customers via Productlane, you will want your users to know who they are talking with. You can do that by adding a signature in the settings.
You can do that by opening the Signature settings
Or just open your Productlane Settings, go to Your Account -> Email and add your favored signature.
Pro tip: If you add a link to your portal in your footer, you can get even more user feedback.