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Docs / Administration

Multi Language

Your Help Center, Portal, and Widget in any language.
Multi Language

Multilingual

Multilingual lets you serve your portal, docs, changelog, and widget in more than one language. You pick a default language and enable additional languages, and visitors see the content in their browser language when it is one of your enabled languages.

Where to find it

Settings > Multilingual (the sidebar entry labeled "Multilingual", route /settings/languages).

This feature requires the Pro plan or higher, shown by a "Pro" pill next to the page title. Without the required plan, the language controls are replaced by an Upgrade button.

Controls on this page

How it works

A button in the page header labeled "How it works". It opens the in-app help article explaining multilingual setup.

Default Language

A dropdown in the "Default Language" card, with the description "Set the default language for your changelog, docs and requests." Choose the language your content is authored in and shown in when a visitor's browser language is not enabled. Selecting a language here also adds it to your enabled languages if it is not already there. The default is English. The selection saves automatically. On plans below Pro, this dropdown is replaced by an Upgrade button.

Enabled Languages

The "Enabled Languages" card lists every language your portal and widget are available in, with the description "Users see the widget and portal in their browser language for the selected languages." Each enabled language shows its language tag and name.

Add language (plus button)

The plus icon button in the Enabled Languages card header opens a searchable list of languages you have not enabled yet. Type in the "Search languages..." box to filter, then click a language to enable it. It saves automatically and closes the list. On plans below Pro, this is replaced by an Upgrade button.

Remove language

Hover over an enabled language and open its menu (the three-dot button), then choose "Remove language". This opens a confirmation dialog titled "Remove language?". Confirming removes the language from your portal and widget. Your existing translations for that language are kept, so re-adding it later restores them. You cannot remove the last remaining language; the menu item is disabled when only one language is enabled. If the removed language was your default, the default switches to another enabled language automatically.

How to set up multilingual

  1. Go to Settings > Multilingual. If you are below the Pro plan, upgrade first.

  2. In the Default Language card, choose the language your content is written in.

  3. In the Enabled Languages card, click the plus button and add each language you want to offer. Use the search box to find languages quickly.

  4. Publish or translate your content in the enabled languages. Visitors then see the content in their browser language when it matches an enabled language, and in your default language otherwise.

Notes

  • Requires the Pro plan or higher. All language actions on this page are gated behind it.

  • Setting a default language also enables it automatically.

  • Removing a language hides it from the portal and widget but preserves its translations, so you can restore it by re-adding the language.

  • At least one language must remain enabled at all times.

  • The available languages include a wide range of locales and regional variants, for example English, German, German (formal), French, Spanish, Italian, Portuguese, Portuguese (Brazil), Dutch, Japanese, Korean, Chinese, Chinese (Simplified), Chinese (Traditional), Arabic, and many more.

  • All changes on this page save automatically.

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