How it works

Sending and receiving emails in Productlane enables you to reply to incoming support queries, feature requests, and bug reports. If you reply to a customer, it will be from your support email address, with the name of the user logged into Productlane. How it looks:

Sender: Raphael (Productlane)

Email: [email protected]

Note: You can set up only one email inbox per workspace.

How to set up your email inbox

1. Navigate to Productlane settings
   Below Workspace, you will find the Email Inbox, or click here to open the settings.

2. Choose your primary email
   Customers can contact you at this address, and outgoing emails will be sent from this address.

   

3. Enable email forwarding to receive emails

   To receive emails, you need to forward emails from your primary email to our special inbound address. Check the box for I have added forwarding and press Save and continue. How to set up email forwarding

   

4. Add DNS records to enable sending emails

   To enable Productlane to send emails on your behalf you will need to verify your domain with us. Doing so will also assure email clients that emails are sent with your permission. After adding the DNS records to your domain, press Verify DNS records.

   

5. Final step: enable emails
   Click Enable emails and start using Productlane as your shared email inbox for customer support.