Pricing

Productlane offers three plans, Starter, Pro and Scale. Each designed for modern support teams, with a free 14-day trial. See full pricing and features here: productlane.com/pricing

Starter

The Starter plan is perfect for teams that want to collect and organize customer feedback without setting up a complex support stack. It includes a public roadmap, changelog, and feedback hub, so customers can easily share input and follow what’s coming next. You can also use the feedback widget to collect ideas directly in your product. Starter is ideal for early-stage SaaS teams who want to stay close to their users and build in the open.

Pro

The Pro plan is built for teams that want to centralize support and feedback in one place. In addition to everything in Starter, it includes in-app support, email inbox, and Slack Connect so you can respond to customers faster without switching tools. Pro gives growing teams more control and visibility over their feedback loops, making it easy to prioritize what matters most and ship with clarity.

Scale

The Scale plan is designed for larger or fast-growing companies that need premium B2B support experiences. It includes everything in Pro plus custom snippets, custom domains, white-labeling, SSO (JWT), and advanced integrations like HubSpot and Zapier. Scale also unlocks the support portal, giving customers and internal teams a fully branded place to view and manage conversations. It’s the best choice if you want a powerful, polished support setup that grows with your company.