Tell Productlane when your team is available and how fast you aim to answer. Office hours and response time work on every plan.
Where to find it
Settings > Office hours & SLAs.
Set your hours
Set your Timezone, so availability follows the right clock.
Turn on Response time and enter the number of hours you aim to answer within.
Under Office hours, click Add hours and set the days, start time, and end time for each window your team is available. Add up to seven windows.
Everything saves as you go.
Where your hours show
The widget. With Live Chat on and office hours set, the widget header says your team is available during your hours, and when you are back outside them. With no office hours set, it shows your response time instead. See Live Chat.
Email auto-replies. Type {{ in an address's auto-reply message and pick Your office hours. Productlane fills in your schedule with the workspace timezone, for example "Mon-Fri 9:00 AM - 5:00 PM GMT+2". The option appears once your workspace has office hours. See Shared Email.
SLAs. On the Scale plan, SLA timers can count only time inside your office hours. See SLAs for policies, targets, and statuses.
Good to know
Viewers can read these settings but cannot change the response time.