Custom views

Custom views

Custom views let you save any combination of filters as a named, persistent shortcut in your inbox sidebar, so the queues you check every day are always one click away.

When to use a custom view

Use a custom view whenever you find yourself applying the same filters more than once. Common examples:

• My open threads — assignee = you, status = open

• Enterprise escalations — company tier = enterprise, pain level = high

• Untriaged from the widget — origin = widget, status = needs response

• Bugs from a specific customer — company = Acme, tag = bug

• Awaiting your reply — reply status = Needs reply, assignee = you

Create a view

1. Open the inbox.

2. Apply the filters you want to save using the filter bar (company, person, issue, tag, project, assignee, origin, pain level, creator, status, reply status, company tier, company status, company owner, company revenue, or company size).

3. In the sidebar, hover the Views section and click Add view.

4. Type a name (max 20 characters) and pick an icon.

5. Press Enter or click Save.

The view appears in your sidebar with a live thread count next to it. If the view is filtered down to exactly one assignee, that person's avatar is shown in the sidebar instead of the view's icon.

Is / is not

Once a filter chip has at least one value selected, click the operator in the middle of the chip (it reads "is" or "is any of" by default) to switch it to "is not" or "is none of". This flips the filter to exclude the selected values instead of matching them, for example tag "is not" bug to see every thread except bugs.

This works the same way on threads, contacts, and companies filters, and on the roadmap filters. The operator is saved as part of a custom view, so a view can be built entirely around exclusions, like company tier "is none of" free, trial. Removing every value from a filter also clears its operator, so the next value you pick starts fresh as "is".

Edit a view

Hover the view's icon in the sidebar and click the ⋯ menu, then Edit. You can:

• Rename the view

• Change the icon (click the icon to open the picker)

• Update the saved filters using the filter button in the editor

Click Save to commit, or Cancel to discard. Your inbox's current filter state is restored automatically when you exit edit mode.

Delete a view

Hover the view's icon, open the ⋯ menu, and click Delete. The view is removed immediately for everyone in the workspace.

Good to know

• Views are workspace-wide. Anyone in your workspace sees the same set of views — treat them like shared queues, not personal bookmarks.

• Counts update live. The badge next to each view reflects the current number of matching threads in real time.

• Counts are capped at 20. If a view has more than 20 matching threads, the badge shows "20+" instead of the exact count.

• Empty views are hidden. If a view has zero matching threads, the count badge isn't shown.

• Filters are stored as a snapshot. Editing the underlying tag, project, or company doesn't break the view — it just re-evaluates against the current data.

• Single-assignee views show an avatar. When a view's filters resolve to exactly one assignee, its sidebar entry shows that person's avatar in place of the view's icon.

Common questions

• Can I prioritize threads by customer tier? Yes. Add a company tier filter (for example tier = enterprise) and save it as a view, so your most important customers stay one click away. Combine tier with filters like status or pain level to build a triage queue.

• Can I exclude values instead of matching them? Yes. Click the operator on a filter chip and switch it to "is not" or "is none of". See "Is / is not" above.

• Does Productlane have custom fields? No, and that is on purpose. Productlane works with the fields it already has, the same way Linear keeps a focused, shared set of fields rather than letting every team add their own. If you have a workflow that needs a new field, tell us what you are trying to do and we will look at supporting it directly.