Linear

Overview

Linear is the backbone of Productlane. Issues, projects, customers, and your roadmap stay in sync both ways, so your inbox, feedback, public roadmap, and changelog always reflect the current state in Linear.

Connect Linear

1. Sign in to Productlane with your Linear account, or connect Linear from Settings → Integrations → Linear.

2. Connect with an account that has admin rights in Linear for full access to teams, customers, and projects.

3. The connection refreshes itself, so you stay connected without re-authenticating. Disconnecting requires an admin role in Productlane.

Choose teams and a default team

• Select which Linear teams are visible in Productlane. Only their issues and projects sync.

• Private Linear teams are not available. Make the team public in Linear to use it.

• Set a default team to speed up creating issues and projects. It is preselected in the create dialogs and used whenever an issue is created automatically.

What syncs

Two-way, in real time:

• Issues - title, description, status, priority, assignee, and due date stay in sync. Create an issue in either tool and link it to a thread.

• Projects - name, description, status, team, icon, and color stay in sync.

• Customers - name, revenue, tier, size, status, and domains sync both ways. Creating a company in Productlane creates the matching customer in Linear.

From Linear into Productlane:

• Customer requests - requests attached to a Linear issue appear on the linked Productlane feedback.

• Public roadmap - your roadmap mirrors your Linear projects and their statuses.

From Productlane into Linear:

• Thread backlinks - linking a thread to an issue adds an attachment on the Linear issue that points back to the conversation, with the sender, origin, and title.

Turn threads into issues

• Link any thread to an existing Linear issue or project, or create a new one from the thread. Productlane records it as a customer request on the issue, along with the feedback and the contact.

• Turn on Auto-create issues to file a Linear issue automatically for every incoming thread from your customer channels (widget, live chat, email, portal, Slack Connect, and more). New issues start in your default team's triage state.

Automations

• Auto-assign to customer owner - route a thread to the workspace member who owns the Linear customer.

• Auto-assign Cursor - assign new Linear issues to your Cursor agent so a fix can start before you reply. See the Cursor article.

• Changelog drafts - completing a project in Linear can generate a changelog draft automatically, ready for you to review and publish.