You can link your own domain like support.acme.com to your public Productlane page. To connect your domain, please follow these steps:

Connect your domain

1. Open domain settings

   There, enter the domain you want to use. The subdomain can be anything you want. We’re using roadmap for this example.

2. Go to the DNS settings of your domain

   In your DNS settings, add a new CNAME Record for the subdomain you chose above. How this looks depends on where you’ve bought your domain. In general, the result should look something like this:

   

   Not sure where to find these settings? You can usually find them at the place you’ve bought your domain. Try Googling for “DNS settings” plus the name of your provider!

3. Want to use a different subdomain? If you decide to use something other than roadmap as your subdomain, make sure to update both your Productlane settings (step 1) and DNS settings (step 2).
   

Cloudflare

For Cloudflare users: Please set the Proxy status option to off (DNS only). Otherwise, there might be SSL-related issues. If there are any troubles setting this up, don’t hesitate to send us a message at [email protected], and we’ll help you get this sorted.

SSL issues like “525: SSL handshake failed” on Cloudflare and similar providers

Commonly, this happens when using Cloudflare’s Proxy status setting.

Go to dash.cloudflare.com > Websites > (Your Domain) > DNS, then look for the record ending in .productlane.com

Click on Edit ▸ and toggle it off (DNS only):

These changes could take a while to update, depending on a number of factors.

If there hasn’t been a change within 24 hours, or if this is frustrating to get to work (because it is!), then send us a message at [email protected], and we’ll help you get this sorted.