<h2>How it works</h2><p>We recommend using tags for everything that’s not immediately actionable. There are usually more observations in user interviews or feedback that you want to keep track of. Tag groups give you a way to cluster these. You could use these tag groups:</p><ul><li><p>Bug, feedback or question</p></li><li><p>Competitor mentions</p></li><li><p>Signup reasons (We send all automated survey results to Productlane)</p></li><li><p>Upgrade reasons</p></li><li><p>Churn reasons</p></li></ul><hr><h2>Turn tags into Linear issues or projects quickly</h2><p>If anything actionable found it’s way into the tags, you can convert it anytime to a Linear project or issue. If you open a tag, you can turn it into a Linear issue or project really quickly and keep all the connected thread links.</p><p><a href="https://productlane.com/docs/guide/shortcuts" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);"><strong><br></strong></a></p>

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Analyse your support volume with tags and turn them into Linear issues.

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