Notifications
Notification settings
Notification settings control how Productlane reaches you personally, by email and by Slack. Every toggle is per user, so your choices affect only your own notifications, not your teammates'.
Where to find it
Go to Settings > Notifications. This personal page lists the two channels, Email and Slack, each with a status of Enabled or Disabled and a link to its own settings page, available to every member, including Viewers: your role controls what you can do elsewhere in the workspace, but everyone manages their own notification preferences here. A "How it works" button in the header opens this article.
Open Settings > Notifications > Email.
An "Email notifications" switch at the top turns every email event on or off at once. It shows as enabled as soon as any single event underneath is on, and its description names the address the emails go to.
Below that, individual toggles cover:
New feedback: when new feedback is submitted.
Productlane Agent handoffs: when the Productlane Agent tells a customer the team will follow up. On by default.
New replies: when someone replies to a thread assigned to you.
Comment mentions: when you're mentioned in a comment.
Assignment changes: when thread assignments change.
Unassigned thread replies: when someone replies to a thread that has no assignee.
New changelog draft: when a new changelog draft is created.
Daily summary of new upvotes: a daily email summarizing upvotes on your portal.
Slack
Open Settings > Notifications > Slack.
If your account isn't connected to Slack, this page shows a "Connect Slack" button that starts the Slack authorization flow for personal notifications.
Once connected, a "Slack notifications" switch at the top turns every Slack event on or off at once, and its description names the connected Slack workspace. Individual toggles are grouped into two sections.
Threads assigned to you:
Follow-up message: when someone follows up on your assigned threads.
Assignment changes: when thread assignments change.
Comment created: when new comments are added to your threads.
All threads:
New thread: when a new thread is created in the workspace.
Productlane Agent handoffs: when the Productlane Agent tells a customer the team will follow up. On by default.
Comment mentions: when you're mentioned in a comment.
Unassigned thread replies: when someone replies to a thread that has no assignee.
At the bottom of the page, a "Disconnect" button removes your personal Slack notification settings after you confirm. You can reconnect at any time to turn Slack notifications back on.
How to set up notifications
Go to Settings > Notifications.
Open Email to turn on the events you want, or flip the top "Email notifications" switch to enable or disable all of them at once.
Open Slack, click "Connect Slack" if you haven't already, then turn on the events you want under "Threads assigned to you" and "All threads".
Each toggle saves the instant you flip it. There is no Save button.
Notes
Every toggle saves the instant you flip it, for every role. Admins, Members, and Viewers each manage their own notification preferences from this page.
The master switch on each channel page (Email or Slack) turns every event for that channel on or off in one action, and shows as enabled whenever at least one event underneath is on.
Slack toggles are available only after you connect Slack for personal notifications. Without a connection, the Slack page shows a "Connect Slack" button instead.
Productlane Agent handoffs are on by default, for both Slack and email, for every user.
Email and Slack are independent channels. For events that exist in both (comment mentions, assignment changes, Productlane Agent handoffs), you can enable one channel, both, or neither.
Opening a conversation the Productlane Agent handed off shows an "AI Agent handed this conversation to the team" entry in its timeline.
These settings are personal. Workspace-wide Slack routing and shared channel notifications are configured elsewhere in Settings.
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