This page points to Productlane's legal and security documents and explains how to handle data requests. Use it when a customer or your own security team runs a vendor review.
Certifications
Productlane is not currently SOC 2 or ISO 27001 certified. ISO 27001 is in progress, and SOC 2 follows after it.
Productlane stores all data in the EU and complies with GDPR.
The DPA at productlane.com/legal/dpa lays out the safeguards we commit to instead: encryption in transit and at rest, access controls, logging and monitoring, and audit rights for customers. Exhibit C of the DPA has the full list of security measures.
Customers who need a deeper review than the DPA and this page cover can email [email protected].
Legal documents
Data Processing Agreement (DPA): productlane.com/legal/dpa. Covers controller and processor roles, the data we process, security measures, and the EU Standard Contractual Clauses with the UK addendum.
Privacy Policy: productlane.com/legal/privacy.
Terms of Service: productlane.com/legal/terms.
Vulnerability disclosure: productlane.com/legal/vulnerability-disclosure. This page has no submit form. It explains the safe-harbor terms and how to report, so read its instructions, then email your report to [email protected].
Bounty program
Productlane does not run a bug bounty program. Reports are not eligible for a monetary reward or any other payment, but we do credit reporters who ask to be credited once a fix ships.
Subprocessors
The full list of authorized subprocessors, with each one's purpose and location, is in Exhibit B of the DPA. We notify customers before a subprocessor is added or changed, per the DPA.
Data handling
Credentials are encrypted at rest: integration tokens and other secrets are stored with AES-256-GCM encryption.
AI sources: AI features use OpenAI and Anthropic under zero-retention agreements. See the Privacy Policy for detail.
Message attachments and screenshots: files attached to inbox conversations, including screenshots, are stored on Productlane's platform, hosted on AWS in Frankfurt, EU.
Data shared with Linear: an attachment only reaches Linear when your team explicitly creates or links a Linear issue from the conversation. Until that happens, the attachment stays in Productlane and is never copied to Linear.
Deleting data
A single customer's data (GDPR erasure): open the contact, then use the ⋯ menu and choose Delete. The contact is removed and their messages are dissociated from them.
Your whole account and workspace: email [email protected] from the address on the account. Per the DPA, customer personal data is deleted within 30 days of termination.
Security reviews
For a vendor security questionnaire, start with the DPA (security measures are in Exhibit C) and the vulnerability disclosure page. If your review needs anything not covered there, email [email protected].