Overview

Live Chat brings instant support interactions to your Productlane widget, helping to improve conversions and increase trust with your customers. We recommend activating Live Chat only if you can staff it and maintain very short response times.

Set it up

Turn on Live Chat
To set up the live chat, head over to Settings → Widget and activate it. The contact form on your widget automatically turns into a chat interface. We recommend sending the user's email through your widget snippet. Head over to the widget settings to find out how to set this up.
Set response time
Set a maximum response time that helps manage expectations with your users.
Set office hours
Choose your time zone and available office hours to manage expectations about when your customers will receive a response from you.

Overview

Set it up

Turn on Live Chat
To set up the live chat, head over to Settings → Widget and activate it. The contact form on your widget automatically turns into a chat interface. We recommend sending the user's email through your widget snippet. Head over to the widget settings to find out how to set this up.
Set response time
Set a maximum response time that helps manage expectations with your users.
Set office hours
Choose your time zone and available office hours to manage expectations about when your customers will receive a response from you.