Overview

Live Chat brings instant support interactions to your Productlane widget, helping to improve conversions and increase trust with your customers. We recommend activating Live Chat only if you can staff it and maintain very short response times.

Set it up

1. Turn on Live Chat
   To set up the live chat, head over to Settings → Widget and activate it. The contact form on your widget automatically turns into a chat interface. We recommend sending the user's email through your widget snippet. Head over to the widget settings to find out how to set this up.

2. Set response time
   Set a maximum response time that helps manage expectations with your users.

3. Set office hours
   Choose your time zone and available office hours to manage expectations about when your customers will receive a response from you.

Using Live Chat on mobile

There is no dedicated Productlane mobile app, but you can manage live chat conversations on the go in two ways:

• Mobile browser: Open productlane.com in your mobile browser and sign in. The site is accessible from mobile, so you can read and reply to live chat threads from your phone or tablet.

• Slack notifications: If you have the Slack integration enabled, you can receive live chat notifications in Slack and reply from the Slack mobile app. This is the recommended approach for staying responsive while away from your desk. See the Notifications article for setup details.