Docs

Quickstart

Set up a customer support system around Slack and Linear.

Import

Import conversations from Zendesk, Productboard, or CSV.

Shortcuts

Navigate your inbox and process requests in a breeze.

Widget

Unified widget for your Live Chat, Help Center, and Changelog.

Theme

Customize the style of your Help Center, Requests portal and Changelog.

Custom domain

Connect your own domain to your portal.

SSO

Authenticate portal users yourself with JWTs.

Signatures

Add a signature to your emails.

Custom data

Connect your database or other 3rd party libraries with Productlane.

Live Chat

Enable real-time chat with customers.

Slack Inbox

Move Slack connect conversations into Productlane.

Shared Email

Connect your email to be able to answer customers.

AI Agent

Get instant answers from your docs, Linear projects, and changelog.

Reporting

Get insights about your customer support and AI Agent performance.

Release Intelligence

Automatically generate a Changelog from your recent improvements.

RSS Feed

Add an RSS feed to your Changelog.

Broadcasts

Send out your Changelog via email, Slack or In-App

Import Changelogs

You can import Changelogs from other platforms via CSV.

Linear

Sync projects and issues in real time with Linear.

API

Learn how to authenticate with the API.

Cursor

Auto-assign Linear issues to Cursor

Youtube

Simply paste a YouTube video URL anywhere in your content.

Loom

Simply paste a Loom video URL anywhere in your content.

Google Analytics

Track your Help Center, Roadmap and Changelog views.

Multi Language

Your Help Center, Portal, and Widget in any language.

MCP Server

Blocklist

Block unwanted feedback across all sources.

Pricing

Learn about the pricing of Productlane

FAQ

More questions about all things Productlane.