Docs

Quickstart

Set up your customer support and feedback system.

Import

Import conversations from Zendesk, Productboard, or CSV.

Shortcuts

Navigate your inbox and process requests in a breeze.

Custom data

Connect your database or other 3rd party libraries with Productlane.

Signatures

Add a signature to your emails.

Snippets

Answer users faster with reusable snippets.

Custom domain

Connect your own domain to your portal.

Theme

Customize the style of your Help Center, Requests portal and Changelog.

SSO

Authenticate portal users yourself with JWTs.

Widget

Unified widget for your Live Chat, Help Center, and Changelog.

Live Chat

Add Live Chat to your widget.

Email

Connect your email to be able to answer customers.

Email Forwarding

Automatically forward incoming emails to Productlane.

Slack Connect Inbox

Move Slack connect conversations into Productlane.

AI Agent

Get instant answers from your docs, Linear projects, and changelog.

Reporting

Get insights about your customer support and AI Agent performance.

Release Intelligence

Automatically generate a Changelog from your recent improvements.

RSS Feed

Add an RSS feed to your Changelog.

Import Changelogs

You can import Changelogs from other platforms via CSV.

Linear

Sync projects and issues in real time with Linear.

API

Learn how to authenticate with the API.

Youtube

Loom

Google Analytics

Track your Help Center, Roadmap and Changelog views.

Pricing

Learn about the pricing of Productlane

FAQ

More questions about all things Productlane.