The blocklist stops feedback from specific email addresses or entire domains from reaching your workspace. Blocked senders are ignored automatically, which helps keep spam and unwanted contact out of your inbox.
Settings > Setup > Email > Blocklist.
You can also reach it from the "Blocked email addresses" card on the main Email page (Settings > Setup > Email). The page header reads "Blocklist" with the note that feedback from blocked senders is automatically ignored to help prevent spam and unwanted contact, and that blocked messages are not stored and cannot be recovered.
The button in the top-right of the "Blocked Senders" section. It opens a "Block sender" dialog for adding a new entry.
The dialog contains:
A type dropdown, labeled "Email" or "Domain", that switches the entry between a single address and a whole domain. Changing the type clears the value field.
A value input. Its label and placeholder follow the selected type: "Email address" with placeholder [email protected], or "Domain" with placeholder example.com. An email must be a valid address; a domain must be a valid domain such as example.com.
An "Add" button that saves the entry. The address is normalized (lowercased and trimmed) before it is stored.
On success you see "Blocked email sender added" and the dialog closes. If the sender already exists, or the save otherwise fails, you see "Failed to add blocked email sender."
The list of current entries. Each row shows:
Value: the blocked address or domain.
Type: an "EMAIL" or "DOMAIN" badge.
Blocked at: the date the entry was added.
A trash icon button to remove the entry.
While the list is loading you see a spinner. When there are no entries you see "No blocked senders."
The trash button at the end of each row. It deletes that blocklist entry immediately. On success you see "Blocked email sender removed"; on failure, "Failed to remove blocked email sender." Removing an entry lets that sender's messages come through again going forward.
Go to Settings > Setup > Email > Blocklist.
Click "Add".
In the dropdown, choose "Email" to block one address or "Domain" to block an entire domain.
Enter the address or domain in the value field.
Click "Add". The entry appears in the table and takes effect right away.
Go to Settings > Setup > Email > Blocklist.
Find the entry in the table.
Click the trash icon on that row.
Blocking applies to both inbound email and widget feedback. A blocked address or domain is ignored on both channels.
Blocked messages are dropped, not stored, so they cannot be recovered later. Inbound email from a blocked sender is silently accepted and discarded so the sending mail server does not retry.
Domain blocking matches on the domain part of the sender's address, so it covers every mailbox on that domain.
Duplicate entries are rejected; each address or domain can be on the list once.
