Productlane
Menu
Roadmap
Changelog
In progress
Widget
Embed a widget in your app to enable your users to give feedback and view your latest changelogs.
in Q3
124
Improve Search
We want to make the Search more advanced, and e.g. include call recordings snippets.
in 8 days
26
Thread Sidebar
A customizable thread sidebar where you can display all your data through our API.
in 16 days
25
AI title generation
For threads, Linear issues, projects and tags to save you time and make your thread list scannable.
in 20 days
6
Planned
Auto-Assignments
Automatically assign new threads based on specific criteria.
12
Hover Shortcuts
Superhuman-like shortcuts for managing your threads
10
In-App Changelog Notifications
New changelogs are appearing inside your app for customers.
6
Customer Support
Chat
Add a chat to your widget to talk with customers in realtime.
23
Answer customers via Slack
Send email replies via Slack by tagging @productlane in a thread message
5
Email Auto-Response
Send emails to everyone who sends you support or feedback requests
5
Backlog
Add CMD + Z globally
0
Integrations
Zendesk Migrator
81
Jira
Make Jira issues public and connect call recordings and all other feedback.
59
Discord
56
Github issues
Make Github issues public and connect call recordings and all other feedback.
49
Salesforce
39
Gong
14
Posthog
9
Attio
7
Asana
5
Front.com Migrator
5
Gitlab
1
Feedback Hub
AI Opportunity detection
Scanning all conversations from Intercom, Hubspot etc. to automatically detect new feedback or bugs that aren't yet in Linear.
in February
43
Different importance score per highlight
Especially relevant for meeting notes. For each selection, select the importance.
in April
28
Assign priority to a company
You might want to weigh requests from certain companies higher
11
Surveys / New project notifications
Would be great to survey people personalized on what new features might solve a problem for them.
5
Customer Support
Stripe integration
Get the payment plan and other details from Stripe into the Sidebar.
41
Help Center
Create and manage your help center in Productlane. Host on the portal you already have.
33
Desktop App
Could be beautiful to not have a distracting browser bar at the top.
20
SOC II Certification
We're already GDPR compliant, but let us know if you'd need it!
20
Assign prio to Segments
If feedback comes in from a certain segment, it could automatically be more or less important in your inbox.
16
API Webhooks
15
AI Chatbot
13
Support Reporting
9
Mobile App
7
Multi-language Support
7
SLAs
6
AI Writing
4
Out of office mode
4
Public Roadmap
Comments on portal roadmap items
We're not sure yet what problem it solves, do comments and discussions of your users help you get better feedback vs. just their feedback?
33
Follow up on new upvotes
We could add a flow to easily send people messages from within the people view, to e.g. send follow ups on new upvotes
12
Changelog
Changelog RSS Feed
Requested by a lot of you, will likely come soon 🙃
28
Send changelog via Slack connect
21
Changelog automations
Make creating changelogs even faster.
20
Auto-Mailing of Changelog and Roadmap updates
Automatically send emails to users with newly added projects, issues and Changelogs.
17
Issues
In progress
Emails hard to read in dark mode
Some emails in dark mode are black on black. 
4
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