Requests

Support more languages on the portal and widget.

Add a chat to your widget to talk with customers in realtime.

Send Changelogs and feedback Loop emails to multiple customers.

Helping you close support tickets faster with AI.

Automatically assign new threads based on specific criteria.

Set office hours on your widget and set out-of-office mode for certain team members.

If you want to make different portals visible for different clients, check out the Support Portal. We don't plan to support multiple portals in the near term, please contact us if you need a discounted second workspace if you have multiple products.

Need any more components? Please leave your feedback!

Add webhooks to our API for realtime data.

Currently under consideration.

Auto-email people after they upgraded, churned or with other triggers.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Implement todesktop.com to not have a distracting browser bar at the top.

Support multiple support inboxes in Productlane.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Enable developers to build on top of Productlane.

Save custom views filtering things like Customer Revenue, Origin or Owner.

Synching all threads and contacts with Hubspot

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Get the payment plan and other details from Stripe into the Sidebar.

Currently, you can use Linears Github integration to sync issues bidirectionally.

Integrate session replay, screenshots, console, and more into the widget and app.

Attio CRM integration

Sync all Productlane threads bidirectionally to Salesforce

Pipedrive integration to mirror conversations.

PostHog integration - user session replays, analytics, etc

Reply customers on WhatsApp.

Bring conversations from Microsoft teams into Productlane.

Firefox extension for "Send to Productlane"

Move from Front to a more Linear-native alternative.

Sync Gitlab issues bidirectionally to Productlane.