Add a chat to your widget to talk with customers in realtime.

Create and manage your help center in Productlane. Host on the portal you already have.

Enable customers to see their Linear tickets on the portal.

A lot of improvements are coming to the changelog, like a real connection to the Linear issues.

Send emails with e.g. a changelog to multiple customers at once.

Enable multiple portals – Roadmap, Changelog & Requests – in one workspace

Support more languages on the portal and widget.

Subscribe to your Changelog via RSS feed.

Would be great to survey people personalized on what new features might solve a problem for them.

Time to respond, time from request until ticket completion etc.

Set office hours on your widget and set out-of-office mode for certain team members.

Ability to answer customers through Slack

Automatically assign new threads based on specific criteria.

Make it simpler to move from Zendesk to Productlane

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Currently, you can use Linears Github integration to sync issues bidirectionally.

Sync all Productlane threads bidirectionally to Salesforce

Synching all threads and contacts with Hubspot

Move from Front to a more Linear-native alternative.

Integrate session replay, screenshots, console, and more into the widget and app.

Sync Gitlab issues bidirectionally to Productlane.

Automatically suggest the right Linear issue & project for each feedback.

Especially relevant for meeting notes. For each selection, select the importance.

Implement todesktop.com to not have a distracting browser bar at the top.

Add webhooks to our API for realtime data.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Support multiple emails in Productlane

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.