Requests

Synching all threads and contacts with Hubspot

Making the AI Agent more powerful and go beyond just gs.

Bring conversations from Microsoft teams into Productlane.

Automatically assign new threads based on specific criteria.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Save custom views filtering things like Customer Revenue, Origin or Owner.

Inbox assistant in the sidebar of a thread to draft responses or answer questions.

A new API with all endpoints to customize your support.

Auto-email people after they upgraded, churned or with other triggers.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Attio CRM integration

Reply customers on WhatsApp.

Show more data in Reporting to analyze volume.

If you want to make different portals visible for different clients, check out the Support Portal :)

Need any more components? Please leave your feedback!

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Add webhooks to our API for realtime data.

Get the payment plan and other details from Stripe into the Sidebar.

PostHog integration - user session replays, analytics, etc

Currently, you can use Linears Github integration to sync issues bidirectionally.

Integrate session replay, screenshots, console, and more into the widget and app.

Implement todesktop.com to not have a distracting browser bar at the top.

Sync all Productlane threads bidirectionally to Salesforce

Currently under review

Pipedrive integration to mirror conversations.

Support multiple support inboxes in Productlane.

Make customer requests from the portal public for everyone, like comments.

Enable developers to build on top of Productlane.

Sync Gitlab issues bidirectionally to Productlane.

Schedule support messages and broadcasts

Move from Front to a more Linear-native alternative.

Add custom brand colors to the widget.

Measure customer satisfaction with Productlane

MCP Server for the docs to host yourself.

Automatically notify users via email or live chat about completed Linear issues and projects.

Tag the conversation and assign the right teammate with AI.

Integrate Productlane with clarify.ai

Have side conversations that are linked to the main thread.

Instead of signatures at a user level, an admin/account owner should be able to set a Global Signature with a name/first name merge to keep consistancy across the team.

Show referenced documents inline with the rest of the AI's reply

Add a chat to your widget to talk with customers in realtime.

Set office hours on your widget and set out-of-office mode for certain team members.

Add MCP Server Support for Productlane