Productlane

Make it simpler to move from Zendesk to Productlane

Zendesk Migrator

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Jira

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Discord

Automatically suggest the right Linear issue & project for each feedback.

AI issue and project detection

Currently, you can use Linears Github integration to sync issues bidirectionally.

Github issues

Sync all Productlane threads bidirectionally to Salesforce

Salesforce

We're already GDPR compliant, but let us know if you'd need it!

SOC II Certification

Send emails with e.g. a changelog to multiple customers at once.

Outbound mailing & Broadcasts

Implement todesktop.com to not have a distracting browser bar at the top.

Desktop App

Time to respond, time from request until ticket completion etc.

Reporting

Enable multiple portals – Roadmap, Changelog & Requests – in one workspace

Multiple portals

Add webhooks to our API for realtime data.

API Webhooks

Pre-built react components to implement Productlane in your app more natively.

React components

Synching all threads and contacts with Hubspot

Hubspot Improvements

Move from Front to a more Linear-native alternative.

Front.com Migrator

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Mobile App

Multiple email inboxes

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

SLAs

Would be great to survey people personalized on what new features might solve a problem for them.

NPS Survey

Sync Gitlab issues bidirectionally to Productlane.

Gitlab

Integrate session replay, screenshots, console, and more into the widget and app.

Sentry

A lot of improvements are coming to the changelog, like a real connection to the Linear issues.

Changelog v2

Especially relevant for meeting notes. For each selection, select the importance.

Highlight emails and Slack messages

Support more languages, especially on the portal and widget.

Multi-language Support

Set office hours on your widget and set out-of-office mode for certain team members.

Email auto-response, Office hours and OOO mode

Automatically assign new threads based on specific criteria.

Auto-Assignments

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

AI Writing Assistant

Create and manage your help center in Productlane. Host on the portal you already have, together with your Changelog.