<p>At scale, you will write the same things to many users. For example when closing a feedback loop, you might want to use a custom snippet to thank the user for their feedback or ask for their feedback. You can also store your calendar link as a snippet if you are scheduling user calls through Productlane often.</p><p>You can quickly add a snippet by using a Semicolon <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">;</code> in the Reply editor, and you can edit your snippets in <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Settings</code> -&gt; <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Snippets</code>.</p>

Administration

Answer users faster with reusable snippets.

Snippets

Quickstart

Import

Shortcuts

Get started

Widget

Theme

Custom domain

Signatures

Custom data

Setup

Live Chat

Shared Email

Email Forwarding

Slack Connect Inbox

Channels

Support Docs

Docs

AI Agent

Reporting

Customer Support Portal

Embed the Portal

Support Portal

Publish your roadmap

Roadmap

Embed your Changelog

Release Intelligence

RSS Feed

Import Changelogs

Changelog

Linear

Zapier

Productboard importer

Hubspot

Youtube

Loom

Google Analytics

Integrations

Roles & Permissions

Multi Language

Notifications

Customers

Pricing

Productlane