Docs

Productlane

Get started

Inbox

Portal

Roadmap

Changelog

Support Portal

Integrations

Administration

<h1>How it works</h1>Sync threads from Slack connect channels or a <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">#feedback</code> channel with Productlane to sync threads and reply to feedback, ask for more context, or close the loop in Slack.While you can use both Slack and Productlane to answer your customers, with Inbox Zero in Productlane, you can always double-check that no customer message goes unnoticed. With Snoozing, you can set more reliable reminders that push conversations back into your inbox when the time has come. When connecting a Linear issue and marking the conversation as done, the message will move back to your inbox as soon as the Linear issue is complete, so you can close the loop personally.<a href="https://productlane.com/docs/guide/slack#how-to-install-slack" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">​</a><hr><h1>How to install Slack</h1>After that, you can quickly invite our new Slack app to your channels. It will automatically turn Slack messages into Productlane threads, and you can respond, snooze, and close Slack conversations in Productlane and link them to Linear.<ol class="steps-list"><li>Install Slack in the SettingsOn <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Integrations</code> you will find <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Email Inbox</code>. Or click <a href="https://productlane.com/settings/integrations/slack" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">here</a> to open the settings for Slack.</li><li>Invite the Productlane bot to your Slack channelsOpen Slack and type “/add app” in a channel, and select the Productlane bot.<img src="https://uploads.productlane.com/7ef15952031ead6fd6b38a9affbc0ec0.png"></li><li>From now on, every message will be sent to ProductlaneFrom where you can answer, snooze and link Linear issues and make sure that no message goes unnoticed.</li></ol>

Move Slack conversations with customers into Productlane.

Slack

Slack

Table of Contents