<h1>How it works</h1>The Productlane Slack integration lets you manage all your customer Slack Connect channels in one place. Add the bot to a channel, and every message will sync automatically. You can reply from Productlane, and your response will appear as a thread in Slack.<ul class="accent-bullets"><li>Keep every customer conversation in Productlane, alongside email and live chat.</li><li>No more switching between tools—stay in your support workflow.</li><li>Link Slack threads directly to Linear issues or feature requests.</li><li>Ensure nothing gets lost: conversations stay tracked, searchable, and assigned.</li><li>Collaborate internally in Productlane without customers seeing side notes.</li><li>Enable customers to see their linked Linear issues and projects on the <a href="https://productlane.com/docs/support-portal/customer-support-portal" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">support portal</a>.</li></ul><hr><h1>How to install Slack</h1>After that, you can quickly invite our new Slack app to your channels. It will automatically turn Slack messages into Productlane threads, and you can respond, snooze, and close Slack conversations in Productlane and link them to Linear.<ol class="steps-list"><li>Install Slack in the SettingsOn <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Integrations</code> you will find <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Email Inbox</code>. Or click <a href="https://productlane.com/settings/integrations/slack" target="_blank" rel="noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">here</a> to open the settings for Slack.</li><li>Invite the Productlane bot to your Slack channelsOpen Slack and type “/add app” in a channel, and select the Productlane bot.<img src="https://uploads.productlane.com/7ef15952031ead6fd6b38a9affbc0ec0.png"></li><li>From now on, every message will be sent to ProductlaneFrom where you can answer, snooze and link Linear issues and make sure that no message goes unnoticed.</li></ol>

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