Email Forwarding

Productlane receives email through forwarding: your mail provider sends a copy of every message for your support address to your Productlane intake address. Find the intake address under Settings > Email, on each address's page. The steps below are for Google Workspace. Other providers have a similar forwarding or routing rule.

Google Workspace

1. Open your Gmail routing configuration
   Find it here: https://admin.google.com/u/0/ac/apps/gmail/defaultrouting

2. Add a new routing rule
   Under "Default routing" click CONFIGURE or ADD ANOTHER RULE.

3. Set the recipient
   In the dropdown, select Single recipient and fill in your support email address under Email address.

   

4. Override recipient
   Check the box Change envelope recipient, then choose Replace the recipient and paste your intake address from Productlane ([email protected]). You can find it under Settings > Email

   

5. Apply to all addresses
   Scroll further down, and choose Perform this action on non-recognised and recognised addresses.

   

6. Save
   Click Save. Email sent to your support address now arrives in Productlane.