We're incredibly excited to bring another huge feature to you this week.

With our new Slack Support App, you can now use Productlane as your helpdesk for your emails and your Slack connect channels.

Sync Slack threads with Productlane to reply to feedback, start a conversation, ask for more context, and build relationships.

Never forget to respond to a customer again

While you can use both Slack and Productlane to answer your customers, with Inbox Zero in Productlane, you can always double-check that no customer message goes unnoticed. With Snoozing, you can set more reliable reminders that push conversations back into your inbox when the time has come. When connecting a Linear issue and marking the conversation as done, the message will move back to your inbox as soon as the Linear issue is complete, so you can close the loop personally.

How to install Slack

You will need to reinstall Slack on the settings page. After that, you can quickly invite our new Slack app to your channels. It will automatically turn Slack messages into Productlane threads, and you can respond, snooze, and close Slack conversations in Productlane and link them to Linear.

A customer support tool made for Support and Product teams

After emailing, this is our next step to turn Productlane into a customer support tool, that's accompanied by the launch of our new homepage this week.

We're building a customer support tool for Support and Product teams. Made for short messages, feedback, bug reports, as well as long-form transcripts and call recordings. Replacing the need for tools like Dovetail, Canny, Productboard, and – ultimately – Intercom to connect all feedback with your issue tracker and pull it out of its silo. So the product team can really start connecting with users.