We’re excited to release AI Chat today. It gives your customers instant answers from your Productlane Help Center, Changelog, and all your public Linear projects and issues. Industry benchmarks show around ~50% resolution rates for support conversations, and we got even higher resolution rates during beta, so we're happy to launch it into public availability today. Go to 

 to enable this feature, which is available on our Pro and Scale plans.

Especially in B2B, most customer requests are product-related: Bug reports or feature requests that belong into Linear. AI Chat not only answers based on your help center, it also connects seamlessly with Linear Issues, public projects on your portal, and completed items from your Changelog. This gives customers one place to ask about future, current, and past features. If they ask how to set up a feature that does not exist yet, but is on the roadmap, they now know about this.

AI Chat can be embedded as a widget alongside your Help Center, Changelog, and Live Chat. Answers that include citations from your Help Center open directly in your widget.

AI Chat is kept distinct from your human support flow, so customers always know who they’re talking to. This avoids the “AI wall” many tools create and ensures urgent bugs and requests reach your team directly.

Every week, Productlane gives you a summary of all asked questions and their responses. So you can identify missing doc articles and improve coverage instantly. Just open the right doc article with 

 to update it and improve the AI responses in the future.

We have more great news: Live Chat is now in public beta. After activating it, your Widget contact form will turn into a chat. You can activate it without needing to change anything with your embedded widget script here in 

Productlane changelog

AI Chat