Add a chat to your widget to talk with customers in realtime.

Let your customers upload images to the widget

For threads, Linear issues, projects and tags to save you time and make your thread list scannable.

Enable customers to see their Linear tickets on the portal.

Create and manage your help center in Productlane. Host on the portal you already have.

Automatically assign new threads based on specific criteria.

Support more languages, especially on the portal and widget.

Set office hours on your widget and set out-of-office mode for certain team members.

Subscribe to your Changelog via RSS feed.

A lot of improvements are coming to the changelog, like a real connection to the Linear issues.

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

Especially relevant for meeting notes. For each selection, select the importance.

Support multiple emails in Productlane

Enable multiple portals – Roadmap, Changelog & Requests – in one workspace

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Time to respond, time from request until ticket completion etc.

We're already GDPR compliant, but let us know if you'd need it!

Implement todesktop.com to not have a distracting browser bar at the top.

Send emails with e.g. a changelog to multiple customers at once.

Pre-built react components to implement Productlane in your app more natively.

Add webhooks to our API for realtime data.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Automatically suggest the right Linear issue & project for each feedback.

Synching all threads and contacts with Hubspot

Sync all Productlane threads bidirectionally to Salesforce

Make it simpler to move from Zendesk to Productlane

Currently, you can use Linears Github integration to sync issues bidirectionally.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Move from Front to a more Linear-native alternative.

Sync Gitlab issues bidirectionally to Productlane.

Currently, you can use Linears native Jira integration to sync issues bidirectionally.