We rebuilt the Inbox from the ground up to help you triage support requests faster and stay on top of conversations. A three-panel layout keeps tabs, thread list, and full conversation visible so you get to inbox zero without feeling overwhelmed. The new Inbox is designed to handle large support volume with calm and focus.

Keyboard-first navigation

Move through the inbox without touching your mouse. Use ↑ and ↓ or 1,2,3.. to navigate threads, and Cmd + ↑/↓ to jump to the top or bottom. Tab and Shift + Tab to cycle through inbox tabs, X to toggle multi-select, and mark threads unread with Alt + click.

Focused conversation sidebar

The right sidebar now highlights what helps you respond more clearly. The person and company selector is now combined, assignee and priority are added, and the Project and issue selection is now more visible and available in a single dropdown, so nothing stands in your way when communicating with customers.

Instant filter search

The filter dropdown now directly searches through all potential filter results. Start typing to search all results at once. They are grouped by category, and you can toggle filters off directly from the search results.

Email forwarding

You can now forward your emails. Just press F in your inbox to quickly add the forwarding address and create a new thread.

JWT-secured Widget

Protect conversations that start in your widget with signed JSON Web Tokens. You can verify a user’s identity, prevent spoofed emails, and set token expirations so only real users can create messages. Enable it in Settings → Widget.

Context-aware AI Agent in the widget

Pass dynamic context to the AI Agent in the widget for more precise answers. The assistant now considers the page a user is on, so if they ask, „What can I do here?“, the AI agent can see on which page the user is and what they are likely trying to do.

Improvements and fixes

• Docs: Clarified docs structure and fixed broken references for quicker answers

• Custom project status: The project status is now synced with the real Linear status instead of the status group.

• Blocklist: Blocks all new requests from all sources, like the portal

• Slack: Emoji support for Slack

• Editor: Made the editor translatable for localized UI copy

• Notifications: Verified Outlook rendering for Changelog broadcasts

• Portal: Blocked email senders now also apply to Portal and Widget

• Settings: Added option to attach a link to the Public beta toggle

• Settings: Upgraded General and User settings pages for clarity and speed

• Bug: Fixed project publishing that could silently fail

• Bug: You can edit a contact’s name without errors

• Changelog: Fixed dark mode rendering for broadcasts in Spark mail client

• Slack: Improved Slack formatting for emails shared to channels

• Slack: Cleaned up Slack message formatting for consistency

• Widget: Fixed Safari iframe border rendering