With Linears' customer requests, all feedback from our portal is now clearly visible in your backlog, making it much more impactful. That's why we're releasing new upgrades for your portal today to help you get even more feedback into Linear.

As soon as a customer submits feedback on an issue on the portal, it will create a Linear request that will now be visible for your customer on the portal. They can adjust the importance and add more context to it. The placeholder changes and asks them if they want to add more context in the meantime. Currently, this works only for issues, but it will work for projects as soon as Linear launches support for this in the next weeks out of their beta.

There is even more: On the same request, your customers will see the mail conversation they had with you about the feature, so they know which context they already gave you and what they might want to add. To use this, add a shared email 

Enable your customers to see the portal requests from all their team members. If a customer authenticates on the portal with their work email, they can now see all requests from other team members with the same domain. That way, your customers know all the requests their company has sent you through the portal. They can readjust the importance afterward or leave new feedback on those, helping you prioritize your Linear backlog as sharply as possible. You can turn on team requests 

We gave our settings a design refresh and made them clearer. Separating general portal settings from the ones for your Roadmap, Changelog and Support portal.

Productlane changelog

Portal upgrades