Today, we're incredibly excited to ship one of the largest updates we have ever made.

It brings your product team closer to the user and takes communication further: The Productlane shared email inbox.

Shared inbox for customer support & feedback

Sending & receiving emails in Productlane will enable product teams to reply directly to incoming feature requests and bug reports and close the feedback loop even faster. 

You will be able to move customer conversations to Productlane and have our shared inbox become your single source of truth for user feedback, research, and support.

For companies where the product team is responsible for customer support, we saw our beta users even replacing their support tool completely with Productlane.

We are convinced that especially in small companies, product and support teams should work much closer together and share their insights with each other. 

That is why our mailing feature only marks the starting point for many more features related to customer support. All this while remaining incredibly fast, polished, and integrating natively with Linear.

Threads: Improved and simplified note handling for teams

Aligned with our shared email inbox we have improved the way we display incoming feedback to make it much easier to scan and to handle, especially for teams.

Here is an overview of what we have changed:

Productlane changelog

Shared email inbox