Requests

Add a chat to your widget to talk with customers in realtime.

Set office hours on your widget and set out-of-office mode for certain team members.

Synching all threads and contacts with Hubspot

Making the AI Agent more powerful and go beyond just answering questions.

A new API with all endpoints to customize your support.

Auto-email people after they upgraded, churned or with other triggers.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Bring conversations from Microsoft teams into Productlane.

Save custom views filtering things like Customer Revenue, Origin or Owner.

If you want to make different portals visible for different clients, check out the Support Portal :)

Need any more components? Please leave your feedback!

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Add webhooks to our API for realtime data.

Get the payment plan and other details from Stripe into the Sidebar.

Attio CRM integration

Currently, you can use Linears Github integration to sync issues bidirectionally.

PostHog integration - user session replays, analytics, etc

Implement todesktop.com to not have a distracting browser bar at the top.

Integrate session replay, screenshots, console, and more into the widget and app.

Sync all Productlane threads bidirectionally to Salesforce

Pipedrive integration to mirror conversations.

Currently under review

Support multiple support inboxes in Productlane.

Reply customers on WhatsApp.

Move from Front to a more Linear-native alternative.

Sync Gitlab issues bidirectionally to Productlane.

Enable developers to build on top of Productlane.

Make customer requests from the portal public for everyone, like comments.

MCP Server for the docs to host yourself.

Automatically notify users via email or live chat about completed Linear issues and projects.

Add custom brand colors to the widget.

Measure customer satisfaction with Productlane

Have side conversations that are linked to the main thread.

Schedule support messages and broadcasts

Automatically assign new threads based on specific criteria.

Add MCP Server Support for Productlane